What our customers say about WePayOut

The need

We had a very high volume of refunds to our customers, given the impact of the pandemic and amounts determined by the Brazilian government... and we weren’t unable to use a regular refund process.

What were the doubts before hiring WePayOut?

The key question was whether the WPO solution would fit our problem and how to make the connection between the two businesses.

They gave us security with their willingness to adapt and provide solutions to the problems we presented.

The proximity of the WePayOut team and the speed of their responses, in some cases even anticipating what we could consult or ask to review, has been a key point.

Also, the flexibility to allow us to test the system, train ourselves and provide us with different solutions, really understanding the problem we had as a company.

The results

It allowed us to streamline the processing of returns and, in some cases, make them instantaneous with the PIX method. It also avoided the need to contact customers to request bank details.

The direct contact that WePayOut maintains with customers (automatically) for cases of rejected payments, greatly streamlines our processes.

Certainly, their willingness to adapt the solution and the assistance with the particularities of our business is something that stands out in all the time.

Would you recommend other people to use the product?

Of course, yes!

Definitely for any company that needs to manage refuds in an agile and practical way, without necessarily having their customers' bank account data. Who wants to be sure where each case is in the process (payment status) and even needs some ad hoc process or adjustment to their business.

The need

We needed an agile tool for mass payments. We used a common bank platform that generated a very high cost and a low payment conversion and was not very malleable.

The result

Introducing PIX as the main payment method, which in itself is extremely fast, along with an easy-to-manage platform, a very customizable product and an extremely competitive cost. WPO streamlined our partner payment process and provided us with an extremely significant cost savings.

Would you recommend other people to use the product?

Certainly! I believe that the availability to make changes to the platform and openness to discussions was the key point for the decision to hire them, in addition to reducing operating costs, of course!

The need

The need arose to be more assertive with our James Partner Deliverers, so that errors and failures in bank transactions were minimized, through prior validation of your Bank Details.

The solution

We needed, first of all, for a reliable tool, that was easy to use and especially price attractive. With the WePayOut Data Qualification feature, we were able to test the Bank Data reported by our James Delivery Partners in advance, via batch processing through a spreadsheet. For those accounts with problems, we were able to correct it before the delivery person starts working, generating less friction with them.

Fears

From the beginning, the relationship of trust was established, aligning expectations on both sides very well. Our biggest bottleneck is still in automating some processes and the WePayOut team met us very well in the current demands with batch processing via spreadsheet. It reassured us for the future, with the integration via API.

The results

The humanization and personalization of care, being in fact present in all our onboarding process, with support and assistance for decision making. As well as afterwards, in using the tool without any problem, surprised us positively throughout this context. We gained trust from those involved with our onboarding process of the Delivery Partner of James program. We had financial frictions before, due to incorrect Bank Data or accounts with restrictions. That problem no longer exists, since all validation is anticipated with super fast results and return.

Would you recommend other people to use the product?

We will certainly indicate, because the results obtained so far have been quite satisfactory and adequate with our expectations and reality.

The company started to give practical driving lessons and due to the high daily collection of payment needs and the guarantee of payment status needs, we looked for a solution in the market that could help in permeability of access to collections and services in means of payment.

We needed to find a solution that had national coverage, that was easy to implement, does not generate marginal costs, that works and, above all, is cheap.

In this context, WePayOut emerged, solving all the questions presented above.

One of the concerns was the financial volumes involved, the settlement and the reconciliations that would be necessary. Fear of loss of control and evasion of resources. However when we saw that WePayOut, carried out international operations and that customers in other parts of the world carried out the same operations that we needed, we thought: “if international companies believe, trust and operate with WePayOut, why can’t we, who speak the same language give this vote of confidence? ”.

Today we can affirm that we have made the right choice. We feel fully supported both in the technological aspect and in the integration with our environments, as well as legally and commercially, as WePayOut complies with all national and international safety standards applied to this segment, which is commercially very competitive, allowing Quadritech to pass this commercial advantage on to its businesses.

We recommend!

Paying through WePayOut brought all the facilities that we have been looking for, for years. We had already used traditional cross border payment methods, but we did not have the visibility of the complete cash flow and we did not know how much and when the beneficiaries would actually receive it.

Payments with incorrect bank details caused us a huge problem, as we were exposed to new exchange rate fluctuations and risk of image with our payees.

Currency conversion rarely followed what was reported on the processors platform and our company or our payees ended up paying hidden fees.

With WePayOut we found the solution we were looking for to scale our affiliate program. We did not know that there was a cross border payment solution for Brazil that processed payments to beneficiaries on the same day with such ease and transparency.

With just a single wire transfer to WePayOut in Brazil, we were able to control our account balance in either USD or BRL, without being exposed to currency fluctuations.

Then, we only need to send the payment instructions, which go through data validation and are processed on the same day.

We are currently managing to expand our affiliate program as we can ensure that payment is made with the correct amounts and with the agility we always needed.